What To Know
- The cost of a replacement drone under DJI Care Refresh is significantly lower than buying a brand new one.
- If your drone is damaged, you can file a claim under DJI Care Refresh to receive a replacement or repair.
- Once your claim is approved, DJI will send you a replacement drone or arrange for your damaged drone to be repaired.
Investing in a DJI drone is a significant commitment, and protecting your investment is crucial. DJI Care Refresh, an optional protection plan, provides peace of mind by offering comprehensive coverage for your drone. But how do you activate this valuable service? This guide will walk you through the entire process of activating DJI Care Refresh, ensuring you’re fully protected from unexpected mishaps.
Understanding DJI Care Refresh
DJI Care Refresh is a protection plan that covers accidental damage, including crashes, water damage, and even malfunctions. It offers the following benefits:
- Two replacements within one year: If your drone is damaged, you can receive two replacements within a year. This means you’ll always have a drone ready to fly.
- Reduced replacement costs: The cost of a replacement drone under DJI Care Refresh is significantly lower than buying a brand new one.
- Faster repair process: DJI prioritizes repairs for customers with DJI Care Refresh, ensuring a quicker turnaround time.
- Coverage for normal wear and tear: Unlike standard warranties, DJI Care Refresh covers even normal wear and tear, ensuring your drone is protected for the long haul.
When to Activate DJI Care Refresh
The best time to activate DJI Care Refresh is right after you purchase your drone. You can activate it within 48 hours of purchasing your drone, giving you immediate protection. If you wait too long, you may miss out on the opportunity to activate the plan.
How to Activate DJI Care Refresh
Activating DJI Care Refresh is a straightforward process. You can do it through the DJI website or the DJI Fly app. Here’s a step-by-step guide:
1. Access the DJI website or app: Go to the DJI website or open the DJI Fly app on your smartphone.
2. Log in to your DJI account: If you haven’t already, create a DJI account or log in using your existing credentials.
3. Locate the “DJI Care Refresh” section: Navigate to the “My Products” section and find the drone you want to activate DJI Care Refresh for.
4. Select “Activate DJI Care Refresh“: Click or tap on the “Activate DJI Care Refresh” button.
5. Review the terms and conditions: Carefully read through the terms and conditions of the plan.
6. Confirm activation: Once you’ve reviewed the terms, click or tap on “Confirm” to complete the activation process.
7. Payment details: You’ll be prompted to enter your payment details to complete the purchase of DJI Care Refresh.
8. Confirmation email: You’ll receive a confirmation email from DJI confirming the activation of your DJI Care Refresh plan.
Checking Your DJI Care Refresh Status
After activation, you can easily check the status of your DJI Care Refresh plan. Follow these steps:
1. Access the DJI website or app: Go to the DJI website or open the DJI Fly app.
2. Log in to your DJI account: Log in using your DJI account credentials.
3. View your product details: Locate the drone for which you activated DJI Care Refresh.
4. Check the “DJI Care Refresh” status: You’ll find the status of your DJI Care Refresh plan displayed. This will indicate whether it’s active or inactive.
Filing a Claim under DJI Care Refresh
If your drone is damaged, you can file a claim under DJI Care Refresh to receive a replacement or repair. Here’s how:
1. Contact DJI Support: Reach out to DJI Support through their website, phone, or app.
2. Provide details about the damage: Explain the circumstances of the damage and provide any relevant photos or videos.
3. Submit your claim: DJI Support will guide you through the process of submitting your claim.
4. Receive a replacement or repair: Once your claim is approved, DJI will send you a replacement drone or arrange for your damaged drone to be repaired.
Tips for Maximizing Your DJI Care Refresh Benefits
To ensure you get the most out of your DJI Care Refresh plan, follow these tips:
- Register your drone promptly: Register your drone with DJI as soon as you purchase it. This will make it easier to activate DJI Care Refresh and file claims if needed.
- Keep your drone in good condition: Regular maintenance and cleaning can help prevent damage to your drone.
- Read the terms and conditions: Understand the coverage limitations and exclusions of DJI Care Refresh.
- Keep your proof of purchase: This will be required if you need to file a claim.
- Contact DJI Support for any questions: Don’t hesitate to reach out to DJI Support if you have any questions or concerns about your DJI Care Refresh plan.
Final Thoughts: A Worthwhile Investment for Drone Enthusiasts
DJI Care Refresh is a valuable investment for any drone enthusiast. It provides peace of mind knowing that your drone is protected from accidents and unexpected damage. By activating the plan and following the tips outlined in this guide, you can ensure you’re fully protected and ready to enjoy your drone worry-free.
Basics You Wanted To Know
Q: How much does DJI Care Refresh cost?
A: The cost of DJI Care Refresh varies depending on the drone model. You can find the pricing information on the DJI website or in the DJI Fly app.
Q: What if I activate DJI Care Refresh after the 48-hour window?
A: You can still activate DJI Care Refresh after the 48-hour window, but you may not be eligible for coverage for any damage that occurred before activation.
Q: Can I transfer DJI Care Refresh to another drone?
A: No, DJI Care Refresh is not transferable. It is linked to the specific drone you activate it for.
Q: What happens if I lose my drone?
A: DJI Care Refresh does not cover loss or theft. However, you may be able to file a claim with your insurance provider.
Q: Can I cancel DJI Care Refresh?
A: You may be able to cancel DJI Care Refresh within a certain period after activation, but you may not receive a full refund. Check the terms and conditions for specific details.
